{"text_format":"1","workbook":"xlsx","n_sheets":3,"sheets":["Foglio1","Foglio2","Foglio3"],"not_rendered":{"charts":0,"images":0,"macros":1,"external_links":0,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Foglio1","index":0,"n_rows":125,"n_cols":9,"rows_kept":125,"cut":false,"hidden":false,"merged":[[1,1,1,4],[1,5,1,8],[1,9,2,10],[0,1,0,8]]}
["Click sul pulsante in ciascuna colonna per ordinare i dati in base ai corrispondenti valori.                  Click su \"Ripristino\" per tornare all'ordine alfabetico","Tavola 1\nReclami ricevuti dalle imprese anno 2015"]
[null,"Numero reclami",null,null,null,"Numero reclami per milione di premi"]
["Impresa","Totale","Vita","Danni","di cui: r.c. auto"," Totale"," Vita"," Danni"," di cui: r.c. auto"]
["ABC ASSICURA SOCIETA' PER AZIONI",32,0,32,3,1.1975151560511939,0,1.1975151560511939,0]
["ALLEANZA ASSICURAZIONI S.P.A.",5152,4938,214,0,1.1394453785006651,1.098378990131939,8.3003645954541927,0]
["ALLIANZ SOCIETA' PER AZIONI",10027,723,9304,5579,1.481779885565865,0.26138913684100923,2.3254936237634256,2.6700819211189168]
["AMISSIMA ASSICURAZIONI S.P.A.",941,0,941,474,2.860686686406722,0,2.860686686406722,2.915129151291513]
["AMISSIMA VITA S.P.A.",42,42,0,0,4.2819959402600395E-2,4.2819959402600395E-2,0,0]
["ANTONIANA VENETA POPOLARE VITA S.P.A.",9,9,0,0,0.67355186349348894,0.67355186349348894,0,0]
["APULIA PREVIDENZA COMPAGNIA DI ASSICURAZIONE E DI RIASSICURAZIONE SULLA VITA S.P.A.",21,21,0,0,1.9437245464642725,1.9437245464642725,0,0]
["ARCA ASSICURAZIONI S.P.A.",368,0,368,165,3.5775740548107677,0,3.5775740548107677,4.9117375643735306]
["ARCA VITA S.P.A.",96,96,0,0,5.9631107063925791E-2,5.9631107063925791E-2,0,0]
["ARISCOM COMPAGNIA DI ASSICURAZIONI S.P.A.",74,0,74,0,1.3770003721622628,0,1.3770003721622628,0]
["ASSICURATRICE MILANESE SPA - COMPAGNIA DI ASSICURAZIONI",259,0,259,158,3.8274542257163544,0,3.8274542257163544,10.747568192639957]
["ASSICURATRICE VAL PIAVE S.P.A.",12,0,12,11,0.40733197556008149,0,0.40733197556008149,0.64009310445155654]
["ASSICURAZIONI GENERALI SOCIETA' PER AZIONI",0,0,0,0,0,0,0,0]
["ASSICURAZIONI RISCHI AGRICOLI VMG 1857 S.P.A.",0,0,0,0,0,0,0,0]
["ASSIMOCO S.P.A. COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI ",151,0,151,72,0.66654601153875015,0,0.66654601153875015,0.88355483562198578]
["ASSIMOCO VITA S.P.A. COMPAGNIA DI ASSICURAZIONE SULLA VITA",6,6,0,0,1.1686475242202199E-2,1.1686475242202199E-2,0,0]
["AVIPOP ASSICURAZIONI S.P.A.",106,0,106,1,1.7311492544626088,0,1.7311492544626088,0.76569678407350694]
["AVIPOP VITA S.P.A.",71,71,0,0,0.72199963391567856,0.72199963391567856,0,0]
["AVIVA ASSICURAZIONI VITA S.P.A.",30,30,0,0,8.9580048731546513E-2,8.9580048731546513E-2,0,0]
["AVIVA ITALIA S.P.A.",732,0,732,568,1.7051926844438439,0,1.7051926844438439,2.545738129599584]
["AVIVA LIFE S.P.A.",149,149,0,0,3.27235192058507,3.27235192058507,0,0]
["AVIVA S.P.A.",103,103,0,0,0.12747303883348557,0.12747303883348557,0,0]
["AVIVA VITA S.P.A",56,56,0,0,2.8424621203853768E-2,2.8424621203853768E-2,0,0]
["AXA ASSICURAZIONI S.P.A.",2338,115,2223,1549,1.0964156400080098,0.16284223419545316,1.5586896069129252,2.2841385818876216]
["AXA INTERLIFE S.P.A COMPAGNIA DI ASSICURAZIONE SULLA VITA",1,1,0,0,2.9781404491035796E-2,2.9781404491035796E-2,0,0]
["AXA MPS ASSICURAZIONI DANNI SOCIETA' PER AZIONI",921,0,921,402,5.1830091842247432,0,5.1830091842247432,8.3128269815339433]
["AXA MPS ASSICURAZIONI VITA SOCIETA' PER AZIONI",743,743,0,0,0.35362446034194484,0.35362446034194484,0,0]
["BANCASSURANCE POPOLARI DANNI S.P.A.",3,0,3,0,1.3544018058690745,0,1.3544018058690745,0]
["BANCASSURANCE POPOLARI S.P.A.",2,2,0,0,5.8349865795308672E-3,5.8349865795308672E-3,0,0]
["BCC ASSICURAZIONI S.P.A.",19,0,19,4,0.59215857383282433,0,0.59215857383282433,0.88047545674664318]
["BCC VITA S.P.A. COMPAGNIA DI ASSICURAZIONI VITA",9,9,0,0,1.6332426581205733E-2,1.6332426581205733E-2,0,0]
["BERICA VITA SOCIETA' PER AZIONI",15,15,0,0,4.5056545965186309E-2,4.5056545965186309E-2,0,0]
["BIM VITA S.P.A.",1,1,0,0,6.3476748467036527E-3,6.3476748467036527E-3,0,0]
["BIPIEMME ASSICURAZIONI  S.P.A",60,0,60,16,1.9710259189908348,0,1.9710259189908348,3.1037827352085352]
["BIPIEMME VITA S.P.A.",57,48,9,0,3.7210784076917955E-2,3.1500755033722218E-2,1.1192637731625419,0]
["BNP PARIBAS CARDIF VITA COMPAGNIA DI ASSICURAZIONE E RIASSICURAZIONE S.P.A.",1116,1092,24,0,0.27138454265625161,0.26601173862056837,3.3500837520938025,0]
["CARGEAS ASSICURAZIONI S.P.A.",292,0,292,91,1.3945869013902885,0,1.3945869013902885,1.6039764515105581]
["CF ASSICURAZIONI S.P.A. - COMPAGNIA DI ASSICURAZIONE PER IL CREDITO E LA FAMIGLIA",19,0,19,0,1.0632939728020594,0,1.0632939728020594,0]
["CF LIFE COMPAGNIA DI ASSICURAZIONI VITA S.P.A.",0,0,0,0,0,0,0,0]
["CHIARA ASSICURAZIONI COMPAGNIA DI ASSICURAZIONI SUI DANNI SOCIETA' PER AZIONI",31,0,31,0,0.94159098502566596,0,0.94159098502566596,0]
["CNP UNICREDIT VITA S.P.A.",600,600,0,0,0.22697533799465019,0.22697533799465019,0,0]
["COMPAGNIA ASSICURATRICE LINEAR S.P.A.",2404,0,2404,2316,14.950248756218905,0,14.950248756218905,17.44908799132066]
["COMPAGNIA DI BANCHE E ASSICURAZIONI PER LE ASSICURAZIONI SULLA VITA S.P.A.",18,14,4,0,4.6095694662118561E-2,3.5986109361786353E-2,2.752924982794219,0]
["COMPAGNIA ITALIANA DI PREVIDENZA, ASSICURAZIONI E RIASSICURAZIONI S.P.A.",778,162,616,358,0.9684783934711112,0.59075792053211973,1.1642455650938011,1.6380166272414061]
["CREDEMASSICURAZIONI S.P.A.",55,0,55,1,1.752150366358713,0,1.752150366358713,0]
["CREDEMVITA S.P.A.",21,21,0,0,1.3300154725133302E-2,1.3300154725133302E-2,0,0]
["CRÉDIT AGRICOLE ASSICURAZIONI S.P.A.",146,0,146,55,2.3829342734498686,0,2.3829342734498686,3.0437188710570005]
["CRÉDIT AGRICOLE VITA S.P.A.",19,19,0,0,5.1440245656954207E-3,5.1440245656954207E-3,0,0]
["CREDITRAS ASSICURAZIONI S.P.A.",117,0,117,48,0.8567537089380648,0,0.8567537089380648,1.2579605314883247]
["CREDITRAS VITA S.P.A.",104,104,0,0,1.8195019113517674E-2,1.8195019113517674E-2,0,0]
["D.A.S. DIFESA AUTOMOBILISTICA SINISTRI - S.P.A. DI ASSICURAZIONE",51,0,51,0,1.3421052631578947,0,1.3421052631578947,0]
["DIRECT LINE INSURANCE S.P.A.",3898,0,3898,3859,8.542681630604628,0,8.542681630604628,14.719793716910026]
["ELBA COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI SOCIETA' PER AZIONI",17,0,17,0,0.40477154217957573,0,0.40477154217957573,0]
["ERGO ASSICURAZIONI S.P.A.",284,0,284,114,5.734940732214616,0,5.734940732214616,4.6206225680933848]
["ERGO PREVIDENZA S.P.A",746,746,0,0,2.6815337222635596,2.6815337222635596,0,0]
["EUROP ASSISTANCE ITALIA S.P.A.",1361,0,1361,0,9.4673650674401948,0,9.4673650674401948,0]
["EUROVITA ASSICURAZIONI S.P.A",55,55,0,0,4.4943930403915186E-2,4.4943930403915186E-2,0,0]
["FATA ASSICURAZIONI DANNI S.P.A.",564,0,564,411,1.5375095072063942,0,1.5375095072063942,2.2395257218519951]
["FIDEURAM VITA S.P.A.",606,606,0,0,9.1825555688562863E-2,9.1825555688562863E-2,0,0]
["FILO DIRETTO ASSICURAZIONI S.P.A.",208,0,208,0,3.0627420376069381,0,3.0627420376069381,0]
["GENERALI ITALIA S.P.A. ",20755,8324,12431,6602,1.59660969489408,1.0798458015481076,2.349500426391518,4.0542465807263008]
["GENERTEL S.P.A.",3446,0,3446,2925,7.7155241899371294,0,7.7155241899371294,8.8821543095909039]
["GENERTELLIFE S.P.A.",125,125,0,0,1.7419301254691367E-2,1.7419301254691367E-2,0,0]
["GENIALLOYD SOCIETA' PER AZIONI DI ASSICURAZIONI S.P.A.",3452,0,3452,3203,5.5986519120888385,0,5.5986519120888385,6.6839870201688214]
["GLOBAL ASSISTANCE COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",37,0,37,0,2.0764352657275942,0,2.0764352657275942,0]
["GROUPAMA ASSICURAZIONI SOCIETA' PER AZIONI",3021,79,2942,2281,1.8466955397504119,0.15451023190225566,2.6160366067284246,3.5381236311292836]
["HDI ASSICURAZIONI S.P.A.",805,310,495,334,0.91167407142315149,0.58464422512951753,1.403244187167261,1.4775426784221259]
["HELVETIA COMPAGNIA SVIZZERA D'ASSICURAZIONI S.A.",353,0,353,217,1.1723095827175665,0,1.1723095827175665,1.5497343312574987]
["HELVETIA ITALIA ASSICURAZIONI S.P.A.",204,0,204,164,3.1494118010312779,0,3.1494118010312779,5.2397840186587432]
["HELVETIA VITA COMPAGNIA ITALO-SVIZZERA DI ASSICURAZIONI SULLA VITA S.P.A.",18,18,0,0,5.0693229919144302E-2,5.0693229919144302E-2,0,0]
["IMA ITALIA ASSISTANCE S.P.A.",12,0,12,0,7.8585461689587426,0,7.8585461689587426,0]
["INCHIARO ASSICURAZIONI S.P.A.",28,0,28,17,1.6184971098265897,0,1.6184971098265897,2.2204806687565308]
["INCONTRA ASSICURAZIONI SPA",68,0,68,1,1.065212964268371,0,1.065212964268371,0]
["INTESA SANPAOLO ASSICURA S.P.A.",909,0,909,268,3.1950903166619216,0,3.1950903166619216,3.7609812231609081]
["INTESA SANPAOLO VITA",905,903,2,0,5.9981835776891694E-2,5.9854634767084934E-2,1.4814814814814814,0]
["ITAS - ISTITUTO TRENTINO-ALTO ADIGE PER ASSICURAZIONI S.M.A.",429,0,429,291,0.95461888676751361,0,0.95461888676751361,1.5850191182718389]
["ITAS ASSICURAZIONI S.P.A",5,0,5,0,0.71367399371966889,0,0.71367399371966889,0]
["ITAS VITA S.P.A.",5,5,0,0,1.0729797936445261E-2,1.0729797936445261E-2,0,0]
["LE ASSICURAZIONI DI ROMA - MUTUA ASSICURATRICE ROMANA",82,0,82,32,1.3645061985190117,0,1.3645061985190117,1.2318589521499788]
["LIGURIA ASSICURAZIONI S.P.A.",295,0,295,205,3.4345057222358051,0,3.4345057222358051,4.4761779990392592]
["LIGURIA VITA S.P.A.",7,7,0,0,0.30515715593530668,0.30515715593530668,0,0]
["LOMBARDA VITA SOCIETA' PER AZIONI",67,67,0,0,4.5693272654485889E-2,4.5693272654485889E-2,0,0]
["MEDIOLANUM ASSICURAZIONI S.P.A.",8,0,8,0,0.13286829430327188,0,0.13286829430327188,0]
["MEDIOLANUM VITA S.P.A",238,238,0,0,4.9129570572460646E-2,4.9129570572460646E-2,0,0]
["NATIONALE SUISSE - COMPAGNIA ITALIANA DI ASSICURAZIONI S.P.A.",147,0,147,110,1.7268113899069637,0,1.7268113899069637,2.9530201342281881]
["NATIONALE SUISSE VITA - COMPAGNIA ITALIANA DI ASSICURAZIONI S.P.A",63,63,0,0,1.492289835848118,1.492289835848118,0,0]
["NET INSURANCE LIFE S.P.A.",17,17,0,0,0.43885690683326017,0.43885690683326017,0,0]
["NET INSURANCE S.P.A.",47,0,47,0,1.0102095647501343,0,1.0102095647501343,0]
["NOBIS COMPAGNIA DI ASSICURAZIONI S.P.A.",20,0,20,0,0.48331359802808049,0,0.48331359802808049,0]
["OLD MUTUAL WEALTH ITALY S.P.A.",27,27,0,0,1.592304099416391E-2,1.592304099416391E-2,0,0]
["POPOLARE VITA S.P.A.",38,38,0,0,1.5096162555478397E-2,1.5096696326377862E-2,0,0]
["POSTE ASSICURA S.P.A.",1256,0,1256,0,13.501311433116911,0,13.501311433116911,0]
["POSTE VITA S.P.A.",1700,1700,0,0,9.3687351750099013E-2,9.368764088623438E-2,0,0]
["PRAMERICA LIFE S.P.A.",23,23,0,0,0.20048639743377411,0.20078743594444298,0,0]
["PRONTO ASSISTANCE S.P.A.",0,0,0,0,0,0,0,0]
["QUADRA ASSICURAZIONI S.P.A.",0,0,0,0,0,0,0,0]
["RBM SALUTE",1106,0,1106,0,3.4620706062066851,0,3.4620706062066851,0]
["S2C S.P.A. COMPAGNIA DI ASSICURAZIONI DI CREDITI E CAUZIONI",0,0,0,0,0,0,0,0]
["SACE BT S.P.A.",10,0,10,0,0.13676148796498905,0,0.13676148796498905,0]
["SARA ASSICURAZIONI S.P.A. ASSICURATRICE UFFICIALE DELL'AUTOMOBILE CLUB D'ITALIA",1739,0,1739,1301,3.0381224089043717,0,3.0381224089043717,3.673470540234526]
["SARA VITA S.P.A.",49,49,0,0,0.56482196581098065,0.56482196581098065,0,0]
["SCHWEIZERISCHE HAGEL-VERSICHERUNGS-GESELLSHAFT SOCIETA' COOPERATIVA",44,0,44,0,0.92324478576524405,0,0.92324478576524405,0]
["SIAT SOCIETA' ITALIANA ASSICURAZIONI E RIASSICURAZIONI PER AZIONI",7,0,7,0,6.9058729516687553E-2,0,6.9058729516687553E-2,0]
["SLP - ASSICURAZIONI SPESE LEGALI PERITALI E RISCHI ACCESSORI S.P.A.",4,0,4,0,2.6595744680851063,0,2.6595744680851063,0]
["SOCIETA' CATTOLICA DI ASSICURAZIONE - SOCIETA' COOPERATIVA",1998,370,1628,1065,0.8447856472694355,0.36621371638628225,1.2016906340468188,1.6348020968447552]
["SOCIETA' REALE MUTUA DI ASSICURAZIONI",1399,45,1354,653,0.6281751131298926,5.532000162272005E-2,0.95781307365327872,1.3751971712636439]
["TUA ASSICURAZIONI SOCIETA' PER AZIONI",429,0,429,347,1.7195629344000769,0,1.7195629344000769,2.2868666631517898]
["TUTELA LEGALE S.P.A. COMPAGNIA DI ASSICURAZIONI ",9,0,9,0,1.2742460710746142,0,1.2742460710746142,0]
["UCA - ASSICURAZIONE SPESE LEGALI E PERITALI S.P.A.",40,0,40,0,1.293828438349075,0,1.293828438349075,0]
["UNIPOLSAI ASSICURAZIONI S.P.A.",18249,1037,17212,12457,1.7228370426573301,0.30307817427580114,2.4163657225039259,3.4265825156517176]
["UNIQA ASSICURAZIONI S.P.A.",411,0,411,260,1.6901755973187482,0,1.6901755973187482,2.3212834912103708]
["UNIQA LIFE SPA",37,37,0,0,8.3482247612858967E-2,8.3482247612858967E-2,0,0]
["UNIQA PREVIDENZA SPA",64,64,0,0,0.14654161781946073,0.14654161781946073,0,0]
["UNISALUTE S.P.A.",1646,0,1646,0,5.4730751965951221,0,5.4730751965951221,0]
["VITTORIA ASSICURAZIONI S.P.A.",3312,224,3088,2174,2.5725450719683467,1.0259839598400564,2.888372989222852,3.3760647260247381]
["ZURICH INSURANCE COMPANY LTD",1131,0,1131,988,0.47564918051289495,0,0.47564918051289495,0.54891830804003872]
["ZURICH INVESTMENTS LIFE S.P.A.",496,496,0,0,0.27902350773052631,0.27902350773052631,0,0]
["Totale complessivo (*)",106908,24863,82045,52150,1.61,0.36,2.4300000000000002,3.41]
[]
["(*) Per il \"Totale complessivo\" il \"Numero reclami per milione di premi\" è pari alla media semplice dei rapporti delle singole imprese operative in ciascun comparto."]
[]
["Fonte: elaborazione prospetti informatici inviati dalle imprese all'IVASS ai sensi del Regolamento n. 24/2008"]

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